At first, the culprit would seem to be the little free-moving metal flap that swings closed over the trough exit to prevent balls from falling out and damaging your playfield when it’s lifted into the vertical position – but this is not actually the case. The most likely cause is the thick piece of metal on the other side, the one that deflects the balls on their way up. It’s supposed to direct them safely into the shooter lane, but in certain instances balls rebound at too sharp an angle, whacking hard into the opposite side and falling back down. Now, this particular piece of metal has been adjusted at the factory to operate correctly, but since the factory doesn’t test games at the normal incline of 6.0 or 6.5 degrees that you probably have in your home, it’s possible that further tweaking is needed.

After one game where I watched my Toto ball save timer run out before a ball was even successfully served, I contacted JJP tech support and the ever-helpful Lloyd provided the following instructions (slightly edited here):

1. Power off the game.

2. Remove the lockdown bar and glass.

3. Lift the playfield and slide it out of the cabinet, resting the support bars on the cabinet front. How far is up to you.

4. Standing in front of the playfield, you’ll see two screws holding the apron down. Remove them. (Since mine were extremely tight, I would suggest using a socket head instead of a screwdriver.)

5. Carefully slide the apron forwards, up, and off.

6. The ball trough exit will now be exposed. Using a pair of pliers, grab the thick, bent piece of metal on the right side of the trough and bend it just a little bit outwards, towards the side of the cabinet, to reduce the sharpness of the angle (see photo above, on left side).

7. It could take several tries to get this adjustment just right, and you might want to experiment with also increasing or decreasing the coil strength under “Settings: Coil Settings: Trough VUK Strength”.

   Note that you can test serving balls in the service menu under “Tests: Coils: #22 5-Ball Trough VUK”. To do this, enter the coil test screen, hit ENTER twice to switch to “Manual” mode, then highlight coil #22. Close the coin door, and press the START button to automatically serve and launch a ball. After my first adjustment, I served upwards of 50 balls in a row and didn’t have a single failure.

8. Once you’re satisfied, re-install the apron. It goes on in the reverse of how you took it off, with the metal tabs sliding into slots to hold it down in front, and two screws in the rear. Then, close up the game.

After making this simple adjustment, failed serves are now an extremely rare occurrence, and always corrected on the second attempt. This is as good as or better than my other pinballs.